Principle of Exemplars
The Principle of Exemplars is an information architecture guideline that uses representative examples to illustrate content categories.
201 topics found for
“intuitive design”
Walkthrough Modal
A guided, interactive overlay that introduces users to features or tasks within an application.
Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
IVR
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient.
SEO Friendly URL
A URL that is structured in a way that is easily readable by both users and search engines, often including keywords to improve search engine optimization.
Semantic Web Technology
Technologies that enable machines to understand and interpret data on the web in a human-like manner, enhancing connectivity and usability of information.
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
Copilot
An AI-driven assistant or tool that helps users accomplish tasks more efficiently, often by providing suggestions and automating routine actions.
Taxonomy
The practice and science of classification, often used to organize content and information.