Objection Handling
The process of addressing and overcoming objections or concerns raised by prospects during the sales process.
51 topics found for
“long-term relationships”
Digital Wellness
The pursuit of a healthy relationship with technology, balancing its use to enhance well-being without causing harm.
ROI
Return on Investment (ROI) is a performance measure used to evaluate the efficiency or profitability of an investment or compare the efficiency of different investments.
Customer Attrition
The loss of customers over a specific period, also known as customer churn.
CSM
CSM (Customer Success Management) is a business methodology focused on ensuring customers achieve their desired outcomes while using a product or service.
Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
Sneak Into Basket
A dark pattern where a product sneaks an additional item into the user's shopping cart, often through a pre-selected checkbox.
Customer Delight
The process of exceeding customer expectations to create a positive emotional reaction.
Click Bait
Content designed to attract clicks by using sensational or misleading headlines.