Intention Action Gap
The discrepancy between what people intend to do and what they actually do.
The discrepancy between what people intend to do and what they actually do.
A cognitive bias where people disproportionately prefer smaller, immediate rewards over larger, later rewards.
A cognitive bias where people give greater weight to outcomes that are certain compared to those that are merely probable.
The tendency for people's perception to be affected by their recurring thoughts at the time.
A dark pattern where users are shown a preview of content that is then gated behind a paywall or sign-up.
A self-reinforcing process in which a collective belief gains more plausibility through its increasing repetition in public discourse.
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
The rate at which employees leave a company and are replaced by new hires, often used as a measure of organizational health and stability.
Capability, Opportunity, Motivation (COM...) is a framework for understanding Behavior (àB).