Qualitative Research
A research method that focuses on understanding phenomena through in-depth exploration of human behavior, opinions, and experiences, often using interviews or observations.
A research method that focuses on understanding phenomena through in-depth exploration of human behavior, opinions, and experiences, often using interviews or observations.
The difference between a brand's desired perception and the actual perception held by consumers.
A behavioral economics concept where people categorize and treat money differently depending on its source or intended use.
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
Needs and expectations that are not explicitly stated by users but are inferred from their behavior and context.
A phenomenon where the winner of an auction tends to overpay due to emotional competition, leading to a less favorable outcome than anticipated.
An approach to design that relies on data and analytics to inform decisions and measure success.
The tendency for individuals to give positive responses or feedback out of politeness, regardless of their true feelings.
A decision-making strategy where individuals allocate resources proportionally to the probability of an outcome occurring, rather than optimizing the most likely outcome.