Social Desirability Bias
The tendency for individuals to present themselves in a favorable light by overreporting good behavior and underreporting bad behavior in surveys or research.
The tendency for individuals to present themselves in a favorable light by overreporting good behavior and underreporting bad behavior in surveys or research.
A mental shortcut that relies on immediate examples that come to mind when evaluating a specific topic, concept, method, or decision.
A bias that occurs when the sample chosen for a study or survey is not representative of the population being studied, affecting the validity of the results.
The ability to identify and interpret patterns in data, often used in machine learning and cognitive psychology.
A cognitive bias where decision-making is affected by the lack of information or uncertainty.
Numeronym for the word "Personalization" (P + 13 letters + N), tailoring a product, service, or experience to meet the individual preferences, needs, or behaviors of each user.
A comprehensive view of a customer that includes data from all interactions and touchpoints across the customer journey.