Service Transformation
The process of fundamentally changing how a service is delivered to improve efficiency, user satisfaction, and overall effectiveness.
173 topics found for
“market impact”
Cold States
Emotional states where individuals are calm and rational, often contrasted with hot states where emotions run high.
Ambiguity Effect
A cognitive bias where decision-making is affected by the lack of information or uncertainty.
Semiotic Theory
The study of signs and symbols and their use or interpretation.
Selective Exposure
The tendency for individuals to favor information that aligns with their existing beliefs and to avoid information that contradicts them.
Presuasion
A technique used to prime an audience before delivering a persuasive message.
Incentive Theory
A theory of motivation that explains behavior as driven by a desire for rewards or incentives.
Illusory Truth Effect
A cognitive bias where repeated statements are more likely to be perceived as true, regardless of their actual accuracy.
Experience Team
A team focused on designing and improving the user experience across products and services.