Peak End Rule
A cognitive bias where people judge an experience largely based on how they felt at its peak (most intense point) and its end, rather than the total sum of the experience.
A cognitive bias where people judge an experience largely based on how they felt at its peak (most intense point) and its end, rather than the total sum of the experience.
A cognitive bias where bizarre or unusual information is better remembered than common information.
The totality of all interactions a customer has with a brand, shaping their overall perception and relationship with the brand.
The practice of designing products that evoke specific emotional responses to enhance user experience and engagement.
The practice of creating products and environments that engage multiple senses, enhancing user experience and emotional connection.
The psychological phenomenon where humorous content is more easily remembered and perceived positively by users.
The practice of using narrative to communicate information, ideas, or experiences in a compelling and engaging way, often used in marketing and design.
Universal, symbolic patterns and images that derive from the collective unconscious, used in design to create meaningful and resonant experiences.
Also known as Self Relevance Effect, the tendency for individuals to better remember information that is personally relevant or related to themselves.