VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
313 topics found for
“overall experience”
Asynchronous Work
Work that is not performed in real-time, allowing team members to collaborate without needing to be online simultaneously.
Feedback Management
The process of systematically collecting, analyzing, and acting on feedback from users to improve products and services.
Semantic Noise
Interference in the communication process caused by ambiguity in the meaning of words and phrases, leading to misunderstandings.
Myopic Loss Aversion
A cognitive bias where individuals tend to avoid risks when they perceive potential losses more acutely than potential gains.
Feature Audit
A systematic evaluation of all features in a product to determine their usage, effectiveness, and alignment with business goals.
JAD
Joint Application Development (JAD) is a collaborative approach to gathering requirements and designing solutions in software development projects.
FAR
Feature Adoption Rate (FAR) is the percentage of users who adopt a new feature within a specified time period after its release.
CTR
Click-Through Rate (CTR) measures the percentage of users who click on a specific link out of the total users who view a page, email, or advertisement.