Hierarchy of User Needs
A framework inspired by Maslow's Hierarchy of Needs, applied to user experience design, prioritizing basic functionality and reliability before enhancing usability and delight.
224 topics found for
“personalized experiences”
Egocentric Bias
A cognitive bias where people rely too heavily on their own perspective and experiences when making decisions.
Content-Based Filtering
A recommendation system technique that suggests items similar to those a user has shown interest in, based on item features.
Frontstage
The parts of a service or product that are visible to and interact with the user, as opposed to the backstage operations.
Voice and Tone
The style and attitude of the communication in a product, reflecting the brand's personality and affecting how messages are perceived by users.
CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
Customer Journey
The complete set of experiences that customers go through when interacting with a company, from initial contact to post-purchase.
Humor Effect
The psychological phenomenon where humorous content is more easily remembered and perceived positively by users.
Entry Point
The first interaction or touchpoint a user has with a product or service, crucial for making a strong first impression.