Community Building
The process of creating or enhancing a community among individuals with common interests, goals, or values.
87 topics found for
“positive user interactions”
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
Customer Journey
The complete set of experiences that customers go through when interacting with a company, from initial contact to post-purchase.
Moral Suasion
The act of persuading individuals or organizations to act in a certain way based on moral arguments or appeals.
Brand Experience
The totality of all interactions a customer has with a brand, shaping their overall perception and relationship with the brand.
Emotional Intelligence
The ability to recognize, understand, and manage one's own emotions and the emotions of others.
Friend Spam
A dark pattern where the product asks for the user's social media or email credentials and then spams all the user's contacts.
Horn Effect
A cognitive bias where one negative trait of a person or thing influences the perception of other traits.
Priming
A psychological effect where exposure to one stimulus influences the response to a subsequent stimulus, without conscious guidance or intention.