Customer Attrition
The loss of customers over a specific period, also known as customer churn.
44 topics found for
“proactive UX”
o11y
Numeronym for the word "Observability" (O + 11 letters + N), the ability to observe the internal states of a system based on its external outputs, facilitating troubleshooting and performance optimization.
Negative Float
A scheduling term that indicates a delay in the project timeline that cannot be recovered.
Crisis-Response Design
Designing systems and processes to effectively respond to and manage crises, ensuring resilience and quick recovery.
Mura
A Japanese word meaning inconsistency or variability in processes.
Copilot
An AI-driven assistant or tool that helps users accomplish tasks more efficiently, often by providing suggestions and automating routine actions.
Muda
A Japanese word meaning any activity in a process that consumes resources without adding value.
Competitive Research
The systematic investigation of competitor activities, products, and strategies to gain insights and inform decision-making.
Instrumentation
The process of designing, developing, and managing tools and techniques for measuring performance and collecting data.