Experience Design
The practice of designing products, services, and environments with a focus on the overall user experience.
The practice of designing products, services, and environments with a focus on the overall user experience.
Any process or administrative barrier that unnecessarily complicates transactions and creates friction, discouraging beneficial behaviors.
The act of designing and implementing subtle interventions to influence behavior in a predictable way.
Not Invented Here (NIH) syndrome refers to the aversion to using or buying products, research, or knowledge developed outside an organization.
Business Process Execution Language (BPEL) is a language for specifying business process behaviors based on web services.
Dynamic Systems Development Method (DSDM) is an agile project delivery framework focused on delivering business value early and continuously.
SAFe is a framework designed to scale agile practices across large organizations by integrating agile and lean principles.
A Japanese word meaning excessive strain on people or processes.
CSM (Customer Success Management) is a business methodology focused on ensuring customers achieve their desired outcomes while using a product or service.