CoD
Cost of Delay (CoD) is a metric that quantifies the economic impact of delaying a project, feature, or task.
Cost of Delay (CoD) is a metric that quantifies the economic impact of delaying a project, feature, or task.
Zero Moment of Truth (ZMOT) is a concept in marketing that refers to the point in the buying cycle when the consumer researches a product before the seller even knows they exist.
The process of tailoring a product or experience to meet the individual needs and preferences of users.
Research aimed at exploring and identifying new opportunities, needs, and ideas to inform the design process.
A Japanese word meaning any activity in a process that consumes resources without adding value.
A cognitive bias where people judge the likelihood of an event based on its relative size rather than absolute probability.
The first interaction or touchpoint a user has with a product or service, crucial for making a strong first impression.
The path taken by a user to complete a task on a website or application, including all the steps and interactions along the way.
A framework for understanding what drives individuals to act, involving theories such as Maslow's hierarchy of needs.