Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
111 topics found for
“product loyalty”
Product-Led Growth
A business strategy where the product itself is the primary driver of customer acquisition, retention, and expansion, often through user experience and engagement.
Product Delivery
The process of bringing a product from development to market, ensuring it meets quality standards and customer needs.
Product Differentiation
The process of distinguishing a product from its competitors through unique features, benefits, or branding to attract and retain customers.
Brand Loyalty
The tendency of consumers to continuously purchase the same brand's products over time.
Customer Loyalty
The likelihood that a customer will continue to buy from a particular company or brand over time.
UCD
User-Centered Design (UCD) is an iterative design approach that focuses on understanding users' needs, preferences, and limitations throughout the design process.
UX
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
User Feedback
Information provided by users about their experience with a product, used to inform improvements and adjustments.