NPS
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
111 topics found for
“product loyalty”
External Consistency
The degree to which a product's elements are consistent with external standards or other products.
Working Backwards
A product development approach where teams start with the desired customer experience and work backwards to determine what needs to be built to achieve that outcome.
User Centered Design
An iterative design process that focuses on the users and their needs at every phase of the design process.
Value Proposition
A statement that explains the unique value a product or service provides to its customers, differentiating it from competitors.
Kano Model
A framework for prioritizing product features based on their impact on customer satisfaction, classifying features into categories such as basic, performance, and delight.
Positioning Statement
A brief description of how a product, service, or brand meets the needs of its target audience and stands out from competitors.
Branded House
A brand architecture strategy where all products share a common brand name and identity.
User Control
The ability of users to influence the behavior and outcomes of a system or product, allowing them to interact with it according to their preferences.