Unfreeze-Change-Refreeze
A model of organizational change management that involves preparing for change (unfreeze), implementing change (change), and solidifying the new state (refreeze).
A model of organizational change management that involves preparing for change (unfreeze), implementing change (change), and solidifying the new state (refreeze).
Build-Measure-Learn (BML) is a feedback loop used in Lean Startup methodology where a product is built, its performance is measured, and learnings are used to make improvements.
Quality Function Deployment (QFD) is a method used to transform customer needs into engineering characteristics for a product or service.
The systematic investigation of competitor activities, products, and strategies to gain insights and inform decision-making.
Customer Advisory Board (CAB) is a group of key customers who provide feedback and insights to a company to help guide its strategic decisions.
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.
Social, Technological, Economic, Environmental, Political, Legal, and Ethical (STEEPLE) is an analysis tool that examines the factors influencing an organization.
A phenomenon where vivid mental images can interfere with actual perception, causing individuals to mistake imagined experiences for real ones.
Quantitative measures used to track and assess the performance and success of a product, such as usage rates, customer satisfaction, and revenue.