Homo Economicus
A theoretical concept in economics that portrays humans as rational and self-interested agents who aim to maximize their utility.
A theoretical concept in economics that portrays humans as rational and self-interested agents who aim to maximize their utility.
A user-centered design process that involves understanding users' needs and workflows through field research and applying these insights to design.
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
A self-regulation strategy in the form of "if-then" plans that can lead to better goal attainment and behavior change.
A cognitive bias where individuals overestimate their own abilities, qualities, or performance relative to others.
Joint Application Development (JAD) is a collaborative approach to gathering requirements and designing solutions in software development projects.
Zero Moment of Truth (ZMOT) is a concept in marketing that refers to the point in the buying cycle when the consumer researches a product before the seller even knows they exist.
A theory in economics that models how rational individuals make decisions under risk by maximizing the expected utility of their choices.
A cognitive bias where people perceive past events as having been more predictable than they actually were.