Customer Delight
The process of exceeding customer expectations to create a positive emotional reaction.
692 topics found for
“psychological principles”
Semantic Web Technology
Technologies that enable machines to understand and interpret data on the web in a human-like manner, enhancing connectivity and usability of information.
Buyer Persona
A semi-fictional representation of an ideal customer based on market research and real data about existing customers.
Product Sense
The ability to intuitively understand what makes a product successful, including market needs, user experience, and competitive landscape.
3-Tiered Architecture
3-Tiered Architecture is a software design pattern that separates an application into three layers: presentation, logic, and data.
Summative Testing
A type of usability testing conducted at the end of the design process to evaluate the effectiveness and overall user experience.
Mid-Tier Value
A pricing strategy that offers a middle option with substantial value at a moderate price, often perceived as the best deal by users.
Placing Bets
A strategic approach where multiple potential solutions are tested to identify the most promising one.
Unfreeze-Change-Refreeze
A model of organizational change management that involves preparing for change (unfreeze), implementing change (change), and solidifying the new state (refreeze).