Pilot
A preliminary version of a project or system used to test and validate its feasibility before full-scale implementation.
A preliminary version of a project or system used to test and validate its feasibility before full-scale implementation.
Minimum Viable Feature (MVF) is the smallest possible version of a feature that delivers value to users and allows for meaningful feedback collection.
Information provided by users about their experience with a product, used to inform improvements and adjustments.
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
Statement of Work (SOW) is a formal document that outlines the scope, objectives, deliverables, and timelines for a project.
A strategic plan that outlines the goals, milestones, and steps needed to deliver a product that achieves desired outcomes incrementally, providing a clear path forward.
A strategic framework used to analyze the external macro-environmental factors affecting an organization: Political, Economic, Social, Technological, Environmental, and Legal.
The process of determining which tasks should be performed by humans and which by machines in a system.
A cognitive bias where individuals' expectations influence their perceptions and judgments.