Service Blueprint
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
The study of cultural norms, values, and practices and their influence on human behavior.
A research technique that explores the context in which users interact with a product, service, or environment to understand their needs and behaviors.
The study of cooking techniques, ingredients, and the cultural significance of food, providing insights into creativity and innovation in other fields.
A cognitive bias where consumers change their preference between two options when presented with a third, less attractive option.
Conversational User Interface (CUI) is a user interface designed to communicate with users in a conversational manner, often using natural language processing and AI.
A concept describing how motivation fluctuates over time, influenced by various factors such as goals, rewards, and external circumstances.
A dark pattern where practices are used to make it hard for users to compare prices with other options.
Hardware and software designed to assist people with disabilities in using computers and digital content.