Retention
The ability of a product or service to keep users engaged and returning over time, often measured by metrics such as retention rate.
20 topics found for
“retention metrics”
AARRR
Acquisition, Activation, Retention, Referral, and Revenue (AARRR) is a metrics framework for assessing user engagement and business performance.
Churn Rate
The percentage of customers who stop using a product or service during a specific time period.
Retention Rate
The percentage of users who continue to use a product or service over a specified period, indicating user loyalty and engagement.
Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
LTV
Lifetime Value (LTV) is a metric that estimates the total revenue a business can expect from a single customer account throughout their relationship.
Turnover Rate
The rate at which employees leave a company and are replaced by new hires, often used as a measure of organizational health and stability.
HEART Framework
Happiness, Engagement, Adoption, Retention, and Task (HEART) is a framework used to measure and improve user experience success.
ARPA
Average Revenue Per Account (ARPA) is a metric used to measure the average revenue generated per user or account.