Funnel Metrics
Measurements that track the effectiveness of each stage of the funnel, such as conversion rates and drop-off points.
27 topics found for
“satisfaction metrics”
Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
Persuasion Architecture
A strategic framework that designs user experiences to guide behavior and decisions towards desired outcomes.
Continuous Improvement
An ongoing effort to improve products, services, or processes over time through incremental and breakthrough improvements.
Instrumentation
The process of designing, developing, and managing tools and techniques for measuring performance and collecting data.
CRM
Customer Relationship Management (CRM) is a strategy for managing an organization's relationships and interactions with current and potential customers.
Abandonment Rate
The percentage of users who start but do not complete a desired action, such as completing a form or purchasing a product.
SLA
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the level of service expected.
Scatter Plot
A type of data visualization that uses dots to represent values for two different numeric variables, plotted along two axes.