Component Adaptation
The ability of a UI component to adjust its appearance and behavior based on different contexts or devices.
The ability of a UI component to adjust its appearance and behavior based on different contexts or devices.
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.
Small, functional animations or responses in a user interface that enhance user experience and feedback.
The practice of preserving a user's data and settings between sessions in an application.
The practice of planning and organizing people, infrastructure, communication, and material components of a service to improve its quality and the interaction between service providers and customers.
A cohesive system of visual and interaction design principles and guidelines that ensure consistency and coherence across a product or brand's interfaces and experiences.
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
The parts of a service or product that are visible to and interact with the user, as opposed to the backstage operations.
The ability of a system to maintain its state and data across sessions, ensuring continuity and consistency in user experience.