12-Factor App
A methodology for building software-as-a-service apps that emphasizes best practices for development, deployment, and scalability.
53 topics found for
“service adoption”
TQM
Total Quality Management (TQM) is a comprehensive management approach focused on continuous improvement in all aspects of an organization.
Delivery Manager
A role responsible for ensuring that products and services are delivered efficiently, on time, and within budget.
Onboarding
The process of guiding new users through the initial stages of using a product or service, helping them become familiar with its features and benefits.
Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
MVP
Minimum Viable Product (MVP) is a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development.
Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
Activation Rate
The percentage of users who take a specific action that signifies they are engaging with a product or service.