Backstage
Elements of a service or product that are not visible to the user but are essential for delivering the front-stage experience.
154 topics found for
“service design”
HCD
Human-Centered Design (HCD) is an approach to problem-solving that involves the human perspective in all steps of the process.
IxD
Interaction Design (IxD) focuses on creating engaging interfaces with well-thought-out behaviors.
Roach Motel
A dark pattern where it's easy to get into a situation but hard to get out of it, such as signing up for a service but finding it difficult to cancel.
Frontstage
The parts of a service or product that are visible to and interact with the user, as opposed to the backstage operations.
Journey Mapping
A technique that visualizes the process users go through to achieve a goal with a product or service.
Application Architecture
The high-level structure of a software application, defining its components and their interactions.
Design Leadership
The practice of guiding and inspiring teams to create effective, user-centered design solutions that align with business goals.
Service Transformation
The process of fundamentally changing how a service is delivered to improve efficiency, user satisfaction, and overall effectiveness.