Privacy by Design
A framework that incorporates privacy considerations into the design and development of products and services from the outset.
154 topics found for
“service design”
SLA
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the level of service expected.
Entry Point
The first interaction or touchpoint a user has with a product or service, crucial for making a strong first impression.
Obfuscated Options
A dark pattern where options to opt out or cancel services are deliberately hidden or made difficult to find.
Bait and Switch
A dark pattern where users think they are going to take one action, but a different, undesirable action happens instead.
Customer Empathy
The ability to understand and share the feelings of customers, crucial for creating user-centered designs and experiences.
Needfinding
A research process used to identify and understand the underlying needs of users to inform the design of products and services.
Confirming Subscription
A dark pattern where users are tricked into confirming a subscription through misleading language or design.
Labor Illusion
A phenomenon where users perceive greater value in a service or product if they believe more effort was involved in its creation or delivery.