Customer Self-Service
A system that allows customers to access information and perform tasks on their own without the need for assistance from customer service representatives.
81 topics found for
“service efficiency”
Backstage
Elements of a service or product that are not visible to the user but are essential for delivering the front-stage experience.
AIaaS
AI as a Service (AIaaS) is a service model where AI tools and algorithms are provided over the internet by a third-party provider.
Queuing Theory
The mathematical study of waiting lines or queues.
Incident Management
The practice of managing and resolving incidents that disrupt normal operations, ensuring minimal impact on business activities.
REST
Representational State Transfer (REST) is an architectural style for designing networked applications based on stateless, client-server communication.
Chatbots
Computer programs designed to simulate conversation with human users, especially over the internet.
Platform Team
A team responsible for developing and maintaining the foundational systems and services that support other teams and products.
IVR
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient.