Kano Model
A framework for prioritizing product features based on their impact on customer satisfaction, classifying features into categories such as basic, performance, and delight.
32 topics found for
“service quality”
UBP
Unique Buying Proposition (UBP) is a statement that highlights the unique benefits and value a product or service offers to customers.
Product Stack
A combination of software tools, technologies, and services used to develop, manage, and deliver a product.
c10k
Numeronym for the term "10,000 Concurrent Clients", the challenge of optimizing network software to handle ten thousand simultaneous client connections.
MQL
Marketing Qualified Lead (MQL) is a prospective customer who has shown interest in a company's product or service and meets specific criteria indicating a higher likelihood of becoming a customer.
IDE
Integrated Development Environment (IDE) is a software suite that combines tools like code editors, debuggers, and compilers.
Design Maturity
The level of sophistication and integration of design practices within an organization's processes and culture.
Design Leadership
The practice of guiding and inspiring teams to create effective, user-centered design solutions that align with business goals.
Customer Loyalty
The likelihood that a customer will continue to buy from a particular company or brand over time.