CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
763 topics found for
“strategy”
Projection Bias
The tendency to overestimate how much our future preferences and behaviors will align with our current preferences and behaviors.
IBP
Integrated Business Planning (IBP) is a process that aligns strategic, operational, and financial planning to optimize business performance.
Miller’s Law
Also known as Magical Number 7 +/- 2, a theory in cognitive psychology that states the average number of objects an individual can hold in working memory is about seven.
BPMS
Business Process Management Software (BPMS) refers to tools and systems that help organizations design, model, execute, monitor, and optimize their business processes.
Normalcy Bias
The tendency to believe that things will always function the way they normally have, often leading to underestimation of disaster risks.
Curse Of Knowledge
A cognitive bias where someone mistakenly assumes that others have the same background knowledge they do.
Change Management Principles
The fundamental guidelines and practices that underpin effective change management, ensuring successful implementation of changes.
BPEL
Business Process Execution Language (BPEL) is a language for specifying business process behaviors based on web services.