CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
673 topics found for
“technology anticipation”
Gaze Cueing
The phenomenon where people follow the direction of another person's gaze, influencing their attention and behavior.
Mnemonic Device
A memory aid that helps individuals recall information through associations, patterns, or acronyms.
Value vs. Complexity
A prioritization framework used to assess and compare the value a feature will deliver to users against the complexity and cost of implementing it.
IBP
Integrated Business Planning (IBP) is a process that aligns strategic, operational, and financial planning to optimize business performance.
Customer Self-Service
A system that allows customers to access information and perform tasks on their own without the need for assistance from customer service representatives.
360-Degree Customer View
A comprehensive view of a customer that includes data from all interactions and touchpoints across the customer journey.
PMBOK
The Project Management Body of Knowledge (PMBOK) is a comprehensive set of guidelines, best practices, and standards for project management.
DesignOps
The orchestration and optimization of design operations to improve efficiency, quality, and impact of the design function within an organization.