Incident Management
The practice of managing and resolving incidents that disrupt normal operations, ensuring minimal impact on business activities.
The practice of managing and resolving incidents that disrupt normal operations, ensuring minimal impact on business activities.
The process of ranking leads based on their perceived value to the organization.
A qualitative research method involving direct conversations with users to gather insights into their needs, behaviors, and experiences.
A mode of thinking, derived from Dual Process Theory, that is fast, automatic, and intuitive, often relying on heuristics and immediate impressions.
The degree to which a product's elements are consistent with each other.
The degree to which a product's elements are consistent with external standards or other products.
The fundamental guidelines and practices that underpin effective change management, ensuring successful implementation of changes.
A cognitive bias where individuals interpret others' behaviors as having hostile intent, even when the behavior is ambiguous or benign.
A behavior change method that encourages the adoption of small, easy-to-do habits that can lead to larger, sustainable behavior changes.