CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
1270 topics found for
“technology development”
Rich Snippets
Enhanced search results that include additional visual or informational elements beyond the standard text, often derived from structured data on a webpage.
Common Region
A Gestalt principle where elements that are located within the same closed region are perceived as being grouped together.
DesignOps
The orchestration and optimization of design operations to improve efficiency, quality, and impact of the design function within an organization.
Impact Bias
The tendency to overestimate the duration or intensity of the emotional impact of future events.
Secondary Reinforcer
A stimulus that gains reinforcing properties through association with a primary reinforcer, such as money or tokens, which are associated with basic needs.
Principle of Contrast
A design principle that states that contrasting elements (such as color, shape, size) can be used to draw attention and create visual interest.
Recognition Over Recall
A design principle that suggests interfaces should minimize the need for users to recall information from memory, instead providing cues to aid recognition.
Cultural Theory
The study of cultural norms, values, and practices and their influence on human behavior.