Information Design
The practice of presenting information in a way that is clear, accessible, and useful to the user.
The practice of presenting information in a way that is clear, accessible, and useful to the user.
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.
Critical Incident Technique (CIT) is a method used to gather and analyze specific incidents that significantly contribute to an activity or outcome.
A Project Management Office (PMO) is a centralized unit within an organization that oversees and standardizes project management practices.
The process of creating an interface that displays key performance indicators and metrics in a visually accessible way.
The structural design of information environments, organizing and labeling content to support usability and findability.
Middle of Funnel (MoFu) is the stage in the sales funnel where leads are being nurtured and evaluated before becoming sales-ready.
A visual exercise that helps product teams understand and prioritize features by organizing user stories into a cohesive narrative that aligns with user journeys and goals.
A prioritization method that assigns different weights to criteria based on their importance, helping to make informed decisions and prioritize tasks effectively.