IVR
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient.
141 topics found for
“user adoption”
5 Whys
A problem-solving method that involves asking "why" five times to identify the root cause of a problem.
NPS
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
MMF
Minimum Marketable Feature (MMF) is the smallest set of functionality that delivers significant value to users and can be marketed effectively.
MVC
Model-View-Controller (MVC) is an architectural pattern that separates an application into three main logical components: the Model (data), the View (user interface), and the Controller (processes that handle input).
Incremental Innovation
The process of making small, continuous improvements to products, services, or processes over time.
ARIA
Accessible Rich Internet Applications (ARIA) is a set of attributes that enhance the accessibility of web content for people with disabilities.
End-To-End Testing
A testing methodology that verifies the complete workflow of an application from start to finish, ensuring all components work together as expected.