Introspection Illusion
A cognitive bias where people wrongly believe they have direct insight into the origins of their mental states, while treating others' introspections as unreliable.
247 topics found for
“user behavior insights”
Customer Empathy
The ability to understand and share the feelings of customers, crucial for creating user-centered designs and experiences.
Attention Bias
The tendency for people's perception to be affected by their recurring thoughts at the time.
Illusion of Control
The tendency for people to overestimate their ability to control events.
HCD
Human-Centered Design (HCD) is an approach to problem-solving that involves the human perspective in all steps of the process.
Clickstream Analysis
The process of collecting, analyzing, and reporting aggregate data about which pages a website visitor visits and in what order.
Implicit Requirements
Needs and expectations that are not explicitly stated by users but are inferred from their behavior and context.
Homo Economicus
A theoretical concept in economics that portrays humans as rational and self-interested agents who aim to maximize their utility.
Allais Paradox
A decision-making paradox that shows people's preferences can violate the expected utility theory, highlighting irrational behavior.