Homo Economicus
A theoretical concept in economics that portrays humans as rational and self-interested agents who aim to maximize their utility.
A theoretical concept in economics that portrays humans as rational and self-interested agents who aim to maximize their utility.
The phenomenon where people have a reduced ability to recall the last items in a list when additional, unrelated information is added at the end.
A heuristic where individuals evenly distribute resources across all options, regardless of their specific needs or potential.
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.
A cognitive bias where people tend to remember the first and last items in a series better than those in the middle, impacting recall and memory.
The use of natural language processing to identify and extract subjective information from text, determining the sentiment expressed.
Interference in the communication process caused by ambiguity in the meaning of words and phrases, leading to misunderstandings.
A theory that emphasizes the role of emotions in risk perception and decision-making, where feelings about risk often diverge from cognitive assessments.
The reduction of restraint in behavior, often due to the absence of social cues, which can lead to impulsive actions and emotional outbursts.