First Touch
The initial interaction a customer has with a brand.
The initial interaction a customer has with a brand.
A behavioral economics model that explains decision-making as a conflict between a present-oriented "doer" and a future-oriented "planner".
A unit of measure used in Agile project management to estimate the relative effort required to complete a user story or task.
An overarching idea or theme that guides the design process, providing direction and coherence to the final product.
A cognitive bias where bizarre or unusual information is better remembered than common information.
A medium through which a product or service is delivered to a customer, including physical and digital channels.
A behavior in which an individual provides a benefit to another with the expectation that the favor will be returned in the future, fostering mutual cooperation and long-term relationships.
A pricing strategy where a high-priced option is introduced first to set a reference point, making other options seem more attractive in comparison.
An experimental design where different groups of participants are exposed to different conditions, allowing for comparison between groups.