Deindividuation
A psychological state where individuals lose their sense of self-awareness and personal responsibility in groups, often leading to atypical behavior.
A psychological state where individuals lose their sense of self-awareness and personal responsibility in groups, often leading to atypical behavior.
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
The tendency to cling to one's beliefs even in the face of contradictory evidence.
A technique or tool used to lock oneself into following through on a commitment, often by adding a cost to failing to do so.
The tendency to judge the strength of arguments based on the believability of their conclusions rather than the logical strength of the arguments.
Capability, Opportunity, Motivation (COM...) is a framework for understanding Behavior (àB).
The phenomenon where people remember information better when it is presented through multiple sensory modalities rather than a single modality.
A cognitive bias where individuals overlook or underestimate the cost of opportunities they forego when making decisions.
The use of data from digital devices to measure and understand individual behavior and health patterns.