Choice-Supportive Bias
The tendency to attribute positive qualities to one's own choices and downplay the negatives, enhancing post-decision satisfaction.
1103 topics found for
“user contexts”
Competitive Landscape
The overall market environment in which a business operates, including the strengths and weaknesses of competitors.
Customer Development
A framework for discovering and validating the right market for a product, building the right product features, and validating the business model.
Probability Matching
A decision-making strategy where individuals allocate resources proportionally to the probability of an outcome occurring, rather than optimizing the most likely outcome.
Customer Delight
The process of exceeding customer expectations to create a positive emotional reaction.
Discounted Utility
A concept in behavioral economics that describes how future benefits are perceived as less valuable than immediate ones.
Benchmark Testing
The process of comparing design metrics to historical performance, competitive standards, or industry best practices to identify areas for improvement.
Deep Processing
A cognitive approach that involves meaningful analysis of information, leading to better understanding and retention.
CSAT
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.