Behavioral Audit
A systematic evaluation of behaviors within an organization or process to identify areas for improvement and ensure alignment with goals.
1127 topics found for
“user guides”
Zero-Risk Bias
A cognitive bias where people prefer the option that seems to eliminate risk entirely, even if another option offers a greater overall benefit.
Dual Self Model
A behavioral economics model that explains decision-making as a conflict between a present-oriented "doer" and a future-oriented "planner".
XAI
Explainable AI (XAI) are AI systems that provide clear and understandable explanations for their decisions and actions.
Channel
A medium through which a product or service is delivered to a customer, including physical and digital channels.
Bizarreness Effect
A cognitive bias where bizarre or unusual information is better remembered than common information.
Commitment Device
A technique or tool used to lock oneself into following through on a commitment, often by adding a cost to failing to do so.
Semantic Barriers
Obstacles to effective communication that arise from differences in understanding the meanings of words and symbols used by the communicators.
Customer Development
A framework for discovering and validating the right market for a product, building the right product features, and validating the business model.