IVR
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient.
422 topics found for
“user interactions”
Ergonomics
The study of how people interact with their environment and products, aiming to improve comfort, efficiency, and safety.
Principle of Exemplars
The Principle of Exemplars is an information architecture guideline that uses representative examples to illustrate content categories.
Voice and Tone
The style and attitude of the communication in a product, reflecting the brand's personality and affecting how messages are perceived by users.
Principle of Disclosure
The Principle of Disclosure is an information architecture guideline that promotes revealing information progressively as users need it.
Principle of Contrast
A design principle that states that contrasting elements (such as color, shape, size) can be used to draw attention and create visual interest.
Social Foraging
The behavior of seeking information or resources based on social interactions and cues.
Nudging
The act of designing and implementing subtle interventions to influence behavior in a predictable way.
First Touch
The initial interaction a customer has with a brand.