VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
144 topics found for
“user preferences”
Preference Reversal
A phenomenon where individuals' preferences between options change when the options are presented in different ways or contexts.
Jakob’s Law
A principle stating that users spend most of their time on other websites and prefer your site to work the same way as all the other sites they already know.
CUI
Conversational User Interface (CUI) is a user interface designed to communicate with users in a conversational manner, often using natural language processing and AI.
Adaptive Interfaces
User interfaces that change in response to user behavior or preferences to improve usability and efficiency.
Interaction Elasticity
The concept of providing flexible and adaptive user interactions based on user input and behavior.
Omission Bias
A cognitive bias where people judge harmful actions as worse, or less moral, than equally harmful omissions (inactions).
Recommendation Engine
A system that suggests products, services, or content to users based on their preferences and behavior.
Priming
A psychological effect where exposure to one stimulus influences the response to a subsequent stimulus, without conscious guidance or intention.