Customer Empathy
The ability to understand and share the feelings of customers, crucial for creating user-centered designs and experiences.
621 topics found for
“usability research”
Irrational Escalation
The phenomenon where people continue a failing course of action due to the amount of resources already invested.
Sludge
Any process or administrative barrier that unnecessarily complicates transactions and creates friction, discouraging beneficial behaviors.
Haptic Feedback
The use of touch sensations to communicate information to users, often through vibrations or other tactile responses in devices.
Proportionality Bias
The tendency to believe that large or significant events must have large or significant causes.
Functional Fixedness
A cognitive bias that limits a person to using an object only in the way it is traditionally used.
Cold States
Emotional states where individuals are calm and rational, often contrasted with hot states where emotions run high.
Skeuomorphism
A design concept where digital interfaces incorporate elements that resemble their real-world counterparts to make them more intuitive and familiar to users.
Barriers to Entry
Obstacles that make it difficult for new competitors to enter an industry, such as high capital requirements, strong brand loyalty, or regulatory hurdles.